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Privacy Policy

Your privacy is important to us. It is our company's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

Top up Talent is an introduction agency, introducing businesses to individuals, such as housekeepers / cleaners. F Shore Consultancy Limited, company number 09051236 is trading as Top up Talent. F Shore Consultancy Limited is registered with the Information Commissioner’s Office (ICO).

For the purposes of this Privacy Policy, individuals registered with Top up Talent and offered shifts as housekeepers / cleaners through Top up Talent are referred to as Individuals and businesses who contract with Top up Talent for the purpose of being introduced to housekeepers / cleaners through Top up Talent are referred to as Businesses.

In looking after business and personal data we have and will always act responsibly and take all reasonable steps to be secure. We collect and securely store the personal and business data you provide to us using a software provider SmartMatchApp and use this information for the purposes of offering bookings as requested by Businesses to registered Individuals.

Our Privacy Policy is governed by the following five principles and we take your privacy and the protection of your data very seriously. We will…

1. Always work to keep data safe.

2. Make it clear when and why we are collecting data.

3. Keep data up to date and only hold it for as long as necessary.

4. Only hold data for the purpose it was collected.

5. Treat data with the same respect you treat your own personal data.

How we collect data

We collect and process data on the basis of legitimate interest. This will be when you register as a Business or as an Individual with us, or when you manage your account. We may also collect data when you complete other interactions with us, such as completing surveys, or completing a booking.

Keeping your data

We make sure to only keep data for as long as it is required to service your account, retain your transactional history and remember your preferences. We also hold certain types of data in accordance with legal requirements for tax and accounting rules.

It's important to us that your details are as up to date as possible. You can edit your data by logging into your account through the website.  

How we keep your data secure

As appropriate we use comprehensive modern technology and processes to ensure the security of all data held, including but not limited to: firewalls; encryption, anonymization, password management and regular software updates. We perform a regular review to make sure our security measures match the level of sensitivity of the data held. We only retain data for the length of time it is required as detailed in the section above.

We will not share your data with any third party outside of our organisation, other than as necessary to fulfil legal requirements. 

Limited personal data (such as Business location, contact details and contact person) will be shared between Individuals and Businesses so the shift can take place. 


Cookies are text files that are automatically placed onto your device by many websites. They are used to improve the performance of a website, for remembering preferences, for making your experience on a site smoother and to provide website owners with information on how the site is being used.

We use cookies to enhance your experience of our website and blog, to identify and monitor how the website is being used and to track how our advertisements perform.

However, to get a better understanding of how to get control of cookies on your system we suggest you go to - they have lots of up-to-date information about how to manage cookies in the latest internet browsers.

Contacting us

We welcome your comments and messages at 

This policy is effective as of 1 January 2024.